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Case Study


At a glance

After implementation of Salesforce CPQ, MuleSoft was able to streamline the approval process. A manager can pick up the phone, have all applicable data accessible, make a decision quickly, and send it all back through the automated approval process.


Komatsu - the challenge

The Challenge

Approval Hierarchy: MuleSoft had a highly complex approval process for orders. The approval process was based on multiple conditions, project type, legal parameters, and routing. Administrative Expertise: MuleSoft needed assistance deploying effective rules and restrictions to drive residual business value.
Komatsu - the challenge

About MuleSoft

MuleSoft is a SaaS data integration platform that interweaves and orchestrates the relationship between apps, data, and devices within an enterprise-level API solution. With the Anypoint Platform, powered by the Mule Runtime Engine, MuleSoft is used by over 1,750,000 software experts and has attracted big industry names such as Mastercard, Unilever, and Tesla.
Headquarters: San Francisco, CA
Industry: High-Tech, SaaS
Komatsu - the challenge
Komatsu - The Outcome

The Outcome

Platinum Support Products: Due to the complexity of MuleSoft’s approval hierarchy, Simplus built a Visualforce page to contain approval outlets. Simplus then built 45 advanced approval rules and 15 Platinum Support Product rules, both of which require custom construction so as not to appear a part of the natural Salesforce record. This build was consolidated into 12 easy-to-understand approval milestones within the Visualforce page.
Komatsu - The Outcome

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