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Case Study


At a glance

We integrated and configured the multiple account management systems the Office of Finance was previously using into one system and allowed its email system, Outlook, to also sync with the system.
Komatsu - the challenge

The Challenge

Multiple Third-Party Systems: FHLBanks had various third-party systems functioning as the system of record. This left the data scattered in multiple locations and difficult to leverage for true operational efficiency. Complex Models: Complex data migration efforts and security models were the norm at FHLBanks, making the transition to Salesforce an uphill battle. Inability to Sync with Outlook: FHLBanks was unable to sync up with Outlook, a necessity for FHLBanks’ processes.
Komatsu - the challenge

About FHLBanks

FHLBanks’ Office of Finance’s primary function is to issue and service all debt securities for regional FHLBanks, while obtaining the most cost-effective terms possible given current market conditions.
Headquarters: Reston, VA
Komatsu - the challenge
Komatsu - The Outcome

The Outcome

Increased Efficiency: With our solutions, FHLBanks now has more efficient campaign management for the marketing team, a streamlined event and task management system, and improved account management overall. Clean System of Records: Accounts and contacts have a clean system of records after our configuration of FHLBanks data into Salesforce, including easy sync with Outlook for Salesforce, which allows reps to be more productive. Improved Analytics and Security: Our work with FHLBanks created better security leveraging SSO for FHL and improved analytics around marketing efforts to be more visible and usable for reps.
Komatsu - The Outcome

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