Case Study
Administrative State Department
Configuration for paid family leave program and more with LaborForce
At a glance
Simplus and Infosys leveraged our LaborForce solution built on the Salesforce platform to provide more timely and accurate data for multiple state labor department initiatives.
Services
The Challenge
The client exists to connect people to jobs, resources, monetary benefits, workplace protections, and labor market information to promote financial independence, workplace justice, and a strong economy. The client is comprised of seven units working together to achieve this mission. The LaborForce project with Infosys is focused on solving challenges within two of these divisions: managing skill shortages in an aging system, implementing new PFML program, creating new workflows and procedures, mediating the high cost of legacy applications, increasing synchronization across systems, and improving fraud detection.
About Administrative State Department
The client is an administrative state department responsible for administering workforce and unemployment programs. Additional functions include reemployment, workers’ compensation, disability and paid medical leave.
Industry: Public Sector
The Outcome
With the client implementing PFML and modernizing UI tax, benefits, and appeals, they needed an enterprise labor solution. The Infosys LaborForce built on the Salesforce platform provides a robust enterprise solution for this.
- Modular design implementation on top of a single code base for internal and external user support
- Efficient system updates with the “one code” concept
- Brand-new program for paid leave division
- Transition of unemployment insurance division’s tax, benefits, and appeals from mainframe solution to LaborForce
- Processes are customized and secure for each program
- Best-in-class technology components including S-Docs, Snowflake, and data warehouse connector
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