WEBINAR

How Payers Can Optimize their Member Experience Through Call Center Analytics

THURSDAY, DECEMBER 3, 2020
10:00AM PST

REGISTER NOW

SPEAKERS

Venky Ananth

Venky Ananth
Senior Vice President, Global Head of Healthcare
Infosys

Ashwini Zenooz

Dr. Ashwini Zenooz
GM and Chief Medical Officer, Global Healthcare and Life Sciences
Salesforce

Todd Goldenberg

Todd Goldenberg
Vice President
Simplus

Give Your Customers What They’re Asking For

Call center analytics are a powerful and underused hub of healthcare consumer data. What once was just a basic branch of customer service is now a point of great potential if coupled with advanced analytics to empower better customer experiences. Healthcare payers can reduce case resolution time, increase self-service efficiency, and boost sales-to-service conversion rates if they have the right foundation for analytics in their call centers. Is your organization properly equipped to realize these benefits?

Join us on December 3 to hear from industry professionals and gain insights on the following call center and analytics topics:

  • How payers have gone wrong with call center data in the past
  • Common features found in data-driven call centers
  • Tools and partners that will help elevate your call center
  • How Salesforce Health Cloud and Einstein Analytics can improve the member experience

This webinar is open to members of the Salesforce community and at the invitation of Simplus. Your contact information, including email, may be shared with the sponsors of this event for the purpose of following up on your interests. By registering, you confirm you would like to receive marketing communications regarding Simplus and Salesforce’s products, services, and events.

THURSDAY, DECEMBER 3, 2020

REGISTER NOW

Sponsors

Salesforce logo
Infosys logo
Simplus Dreamforce logo 2019