WEBINAR
How Payers Can Optimize their Member Experience Through Call Center Analytics
THURSDAY, DECEMBER 3, 2020
10:00AM PST
SPEAKERS
Give Your Customers What They’re Asking For
Call center analytics are a powerful and underused hub of healthcare consumer data. What once was just a basic branch of customer service is now a point of great potential if coupled with advanced analytics to empower better customer experiences. Healthcare payers can reduce case resolution time, increase self-service efficiency, and boost sales-to-service conversion rates if they have the right foundation for analytics in their call centers. Is your organization properly equipped to realize these benefits?
Join us on December 3 to hear from industry professionals and gain insights on the following call center and analytics topics:
- How payers have gone wrong with call center data in the past
- Common features found in data-driven call centers
- Tools and partners that will help elevate your call center
- How Salesforce Health Cloud and Einstein Analytics can improve the member experience
This webinar is open to members of the Salesforce community and at the invitation of Simplus. Your contact information, including email, may be shared with the sponsors of this event for the purpose of following up on your interests. By registering, you confirm you would like to receive marketing communications regarding Simplus and Salesforce’s products, services, and events.
THURSDAY, DECEMBER 3, 2020
Sponsors
