WEBINAR

Unified Member Experience Across an Omni-Channel Platform Enabled by Salesforce

THURSDAY, JANUARY 7, 2021
10:00AM PST

REGISTER NOW

SPEAKERS

Venky Ananth

Venky Ananth
Senior Vice President, Global Head of Healthcare
Infosys

Ashwini Zenooz

Dr. Ashwini Zenooz
GM and Chief Medical Officer, Global Healthcare and Life Sciences
Salesforce

Ritu Agarwal
Vice President, IT
Molina Healthcare

GIVE YOUR CUSTOMERS THE EXPERIENCE THEY’RE ASKING FOR

Member experience platforms are a powerful and underused hub of healthcare consumer data. What once was just a basic branch of customer service is now a point of great potential if coupled with advanced analytics to empower better customer experiences. Healthcare payers can reduce case resolution time, increase self-service efficiency, and boost sales-to-service conversion rates if they use an effective omni-channel platform. Is your organization properly equipped to realize these benefits?

Join us on January 7 to hear from industry professionals and gain insights on the following topics:

  • Transformative capabilities that Salesforce offers
  • Ease of use & scalability
  • Quick go to market
  • Improved contact center metrics (increased Net Promoter Score, Decreased Average Handling Time, Increased Agent Productivity etc.)

This webinar is open to members of the Salesforce community and at the invitation of Simplus. Your contact information, including email, may be shared with the sponsors of this event for the purpose of following up on your interests. By registering, you confirm you would like to receive marketing communications regarding Simplus and Salesforce’s products, services, and events.

THURSDAY, JANUARY 7, 2021

REGISTER NOW

Sponsors

Salesforce logo
Infosys logo
Simplus Dreamforce logo 2019