WEBINAR
Unified Member Experience Across an Omni-Channel Platform Enabled by Salesforce
THURSDAY, JANUARY 7, 2021
10:00AM PST
SPEAKERS
GIVE YOUR CUSTOMERS THE EXPERIENCE THEY’RE ASKING FOR
Member experience platforms are a powerful and underused hub of healthcare consumer data. What once was just a basic branch of customer service is now a point of great potential if coupled with advanced analytics to empower better customer experiences. Healthcare payers can reduce case resolution time, increase self-service efficiency, and boost sales-to-service conversion rates if they use an effective omni-channel platform. Is your organization properly equipped to realize these benefits?
Join us on January 7 to hear from industry professionals and gain insights on the following topics:
- Transformative capabilities that Salesforce offers
- Ease of use & scalability
- Quick go to market
- Improved contact center metrics (increased Net Promoter Score, Decreased Average Handling Time, Increased Agent Productivity etc.)
This webinar is open to members of the Salesforce community and at the invitation of Simplus. Your contact information, including email, may be shared with the sponsors of this event for the purpose of following up on your interests. By registering, you confirm you would like to receive marketing communications regarding Simplus and Salesforce’s products, services, and events.
THURSDAY, JANUARY 7, 2021
Sponsors
