by Simplus team | Jun 22, 2022 | Admin, High-Tech, Implementation Services, Latest News, Media and Communications
At the start of the year, Simplus identified four key trends for the comms, media, and tech (CMT) space in 2022. These included the ongoing shift to remote work models, the explosion of Web 3.0 innovations, increased emphasis on customer engagement, and a rise in the...
by Alekhya Mandadi | Jun 17, 2022 | Admin, Advisory Services, Community Cloud, Implementation Services, Latest News
It’s not super common to abandon a Salesforce org and start fresh in a new Salesforce org, but it’s certainly not out of the realm of possibility. Salesforce has been around for quite some time now, and oftentimes orgs can get overly customized, for e.g....
by Simplus team | Jun 16, 2022 | Admin, Latest News, Managed Services, Service Cloud
Customer service is for many organizations a big money sink—a cost center that consumes copious resources but offers little in the way of a quantifiable return on investment. Despite investments made to improve the consistency and quality of customer service,...
by Simplus team | Jun 15, 2022 | Admin, Financial Services, Latest News
Insurance organizations are always changing, trying to stay ahead of their policyholders’ needs and, perhaps more critically, distinguish themselves from the plethora of other insurance options they know their customers have. But in the last year alone, over 26...