by Simplus team | Jun 16, 2022 | Admin, Latest News, Managed Services, Service Cloud
Customer service is for many organizations a big money sink—a cost center that consumes copious resources but offers little in the way of a quantifiable return on investment. Despite investments made to improve the consistency and quality of customer service,...
by Simplus team | Jun 15, 2022 | Admin, Financial Services, Latest News
Insurance organizations are always changing, trying to stay ahead of their policyholders’ needs and, perhaps more critically, distinguish themselves from the plethora of other insurance options they know their customers have. But in the last year alone, over 26...
by Simplus team | Jun 14, 2022 | Admin, Latest News, Manufacturing
At the beginning of 2022, we outlined six key predictions around the trends manufacturers would have to watch for this year. Manufacturers are gradually returning company funds and focus back on some more innovative efforts as the recovery from the pandemic takes...
by Simplus team | Jun 13, 2022 | Admin, High-Tech, Implementation Services, Latest News, Service Cloud
Quick support and transparency into work case information are crucial for field agents in high-tech. That’s what Advantor, a global security technology integrator, was looking for with an implementation of Service Cloud and Field Service Lightning through...
by Jayneel Patel | Jun 10, 2022 | Admin, Health and Life Sciences, Healthcare, Latest News
Traditionally, HLS companies build their infrastructure around care management services that focus on disease management, medication narratives, and patient education. But as the healthcare industry moves toward value-based care models, providers and payers discovered...