by Simplus team | Feb 2, 2026 | Admin, Data Integration, Implementation Services
Every CRM promises a 360-degree view of the customer. Few actually deliver it. Marketing has one version of the customer. Sales has another. Service sees a third. The result? Disconnected experiences, missed opportunities, and AI initiatives that stall before they...
by Simplus team | Feb 27, 2023 | Retail and Consumer Goods
KIBO, a tech company that enables retailers and brands to deliver modern omnichannel commerce experiences, needed to manage two Salesforce instances following an acquisition. KIBO had not been able to successfully complete the merger, which was forcing sales teams to...
by Simplus team | Dec 1, 2022 | Financial Services
Subscription billing errors aren’t just frustrating to customers; they can hit a company’s bottom line. In the telecom industry, for example, up to 15% of all bills are estimated to be incorrect, according to industry research by Unistar Purchasing Solutions. Mistakes...
