non-profit

Empowering field agents with Salesforce Field Service Lightning

Quick support and transparency into work case information are crucial for field agents in high-tech. That’s what Advantor, a global security technology integrator, was looking for with an implementation of Service Cloud and Field Service Lightning through Simplus: Better visibility into cases, easy-to-find work order information, and a way to dispatch work seamlessly. Simplus delivered.

Simplus delivered a solution with customized objects for work orders, service appointments, and cases to meet Advantor’s needs. Additionally, we built out automated processes with these objects to make mobile functionality even easier for field agents. Finally, we also trained the Advantor team on the Field Service Lightning app to ensure installation and usage of it was seamless for the company as a whole. This led to increased visibility into work orders and better customer service at Advantor.

 

 

Check back every week for the next Salesforce | Simplus customer success story!

Related Articles
"anywhere" employee
4 ways to enable the “anywhere” employee in manufacturing

We want to showcase four ways you can enable your remote employees with an “anywhere” infrastructure that sets you up Read more

tech
Build better tech with these 3 tips

How do you come up with the next tech hit without missing the mark or raising costs? Gilles Muys has Read more

processes
How Salesforce CPQ and Conga shape up business processes

EasyPower reached out to Simplus for help shaping up its manual processes and inconsistent cash flow. Simplus presented Salesforce CPQ Read more