Innovation Day

co-hosted by Infosys and Cisco DES-Lifecycle

JULY 20 – 21, 2021
11:00 AM – 1:15 PM PT



Amy Cook

Amy Cook, Ph.D.
Chief Marketing Officer
an Infosys Company

Anand Swaminathan
Executive Vice President
Communications, Media and Technology

Karthik Chakkarapani

Karthik Chakkarapani
Head of Digital Transformation
& Enterprise Solutions

Nasir Mohammed
Senior Manager
Technical Support & Digital Transformation

Nishant Nishant

Nishant Nishant
Sr. Director

Prabhu Jayaraman

Prabhu Jayaraman
Group Engineering Manager

Liz Farrelly
Senior Director
Digital Experience

Stefan Toth

Stefan Toth
Executive Director
Global Technology

… and many more!

Event Overview

Please join us for the 2021 Innovation Day, where experts from enterprises such as Adobe, Salesforce, Microsoft, Wongdoody, Verizon, and Google share lessons on how digital technology enhances the responsiveness of enterprises to drive meaningful conversations with customers.

Level Up Your Customer Experience!

Learn about the shifts in customer service by participating in our panel discussions on the following topics:

  • Pivoting to digital for an effective marketing strategy
  • Implementing a digital approach to attract, engage, and retain customers
  • Architecting customer support to maximize responsiveness
  • Expediting time-to-value with DevOps and Live Engineering

Key takeaways

Participate will gain insights into …

  • Reducing customer churn, increasing retention, and engaging with your most valuable customers
  • Gaining a 360-degree customer view across touchpoints, distilling insights from past interactions, and creating opportunities to cross-sell and up-sell
  • Adopting AI to enrich customer support with voice bots, speech analytics, and conversational commerce
  • Providing robust agent support with real-time training while enabling omnichannel service


  • Amy Cook, Ph.D., Chief Marketing Officer, Simplus an Infosys Company
  • Ajit Sagar, AVP & Senior Principal, Digital, Infosys
  • Amit Koul, Head of T-Mobile for Business Shop Experience, Ordering & Checkout, T-Mobile
  • Anand Swaminathan, Executive Vice President Communications, Media and Technology, Infosys
  • Ash Mehta, Director, Demand Generation & Lead Management, Cisco
  • Camilo Orozco, Software Engineering Tech Leader, Cisco
  • Glen Cuthbertson, Technical Systems Architect, Cisco
  • Jeff Julian, Director, Search & Acquisition, Adobe
  • Jeff Smith, Advisor, ex-CMO
  • Jill Steinhour, Director, High-Tech & B2B Industry Strategy, Adobe
  • John Romano, VP, Digital & IT Transformation, Infosys
  • Karthik Chakkarapani, Head of Digital Transformation & Enterprise Solutions, Cisco
  • Kyle Hanagarne, VP Communications, Media & Technology, Infosys
  • Liz Farrelley, Senior Director, Digital Experience, Salesforce
  • Nanda Kumar, Executive Director, Public Cloud / Platforms Engineering & DevOps Measurement, Verizon
  • Nasir Mohammed, Senior Manager, Technical Support & Digital Transformation, Cisco
  • Nishant, Sr. Director, Innovation, SFDC
  • Patrick Beyries, VP of Product for Service Cloud, Salesforce
  • Patrick Brown, VP, Growth Marketing & Insights, Adobe
  • Prabhu Jayaraman, Principal, Group Engineering Manager, Microsoft
  • Rus Miller, Senior Digital Strategist, Infosys
  • Shilpa Sardar, Director, Web Solutions, Cisco
  • Stefan Toth, Executive Director, Global Technology, Verizon
  • Steve White, SVP Commerce, Wongdoody, an Infosys Company
  • Vasu Vattipalli, Senior Director, Lifecycle Digital Transformation, Cisco

Event Sessions

Day 1 – Jul 20th (Tue)

11:00-11:20 AM

Introduction (1)
Topic: Industry Trends

11:20-11:50 AM

Panel Discussion (2.1)
Topic: Evolution of B2B Marketing

11:50-12:20 PM

Panel Discussion (2.2)
Topic: Marketing Throughout the Customer Lifecycle

12:20-1:15 PM

Customer Session (3)
Topic: Reimaging Marketing in the XaaS economy

Day 2 – Jul 21st (Wed)

11:00-12:00 PM

Panel Discussion (4)
Topic: Next-Gen Customer Support leveraging Automation & AI

12:00-1:00 PM

Customer Session (5)
Topic: Live Engineering & Devsecops

This is a private event. Guests attend at the invitation of Infosys. Your contact information, including email, may be shared with the sponsors of this event for the purpose of following up on your interests. By registering, you confirm you would like to receive marketing communications regarding Infosys products, services, and events.

July 20 – 21, 2021


Simplus Dreamforce logo 2019
Infosys logo