After a failed implementation with another partner, TCS John Huxley knew they needed a partner who could offer the right mixture of consulting and expertise to guide them through the process successfully.
Before implementing Salesforce, TCS John Huxley employees would have to manually input data into Microsoft Excel, send reports via email, or scan documents and place them inside a shared drive. The process of manually inputting this amount of data proved to be inefficient and inaccurate.
The decision was made to implement Salesforce as a CRM to replace their outdated and broken system. Unfortunately, their first implementation partner was unable to help.
Simplus came in to save the deal, implement Salesforce, and offer the necessary consulting and training to make sure the entire project was a success.
A bad experience with a different implementation partner almost blew the deal for us. If we were going to use Salesforce, we knew we wanted an implementation partner who was different - in a good way.
In order to ensure customer satisfaction, Simplus took the time to understand TCS John Huxley’s goals and concerns. Budget was one such point, which is why TCS John Huxley originally decided to use Salesforce Professional edition. Whereas most implementation and consulting firms just recommended upgrading to Enterprise, the holistic approach used by the Simplus team allowed for a solution that worked within the allocated budget.
Moving to Salesforce required cleaning and importing a lot of data from various sources. Custom fields and custom objects were created to house the necessary data. And price books and products were added so that future opportunities could be made quickly and sales reports could be generated easily.
As a result of the work Simplus provided, Salesforce is now implemented and adopted across all of TCS John Huxley’s major departments. The company is able to track all cases and tickets, which allows for a higher level of customer service and satisfaction. Dashboards and reports are now being utilized across the entire organization, giving key team members real-time access to their performance.
Working with the Simplus team has been fantastic... With Simplus, we walk through issues together, making sure I know how to handle this again in the future. Simplus saved Salesforce’s deal.
TCS John Huxley is the world’s leading manufacturer and supplier of end-to-end live gaming solutions and services. With an emphasis on leading edge technology, TCS John Huxley’s product portfolio underpins its commitment to business partnerships, innovation, and growth.
Headquarters: London, England, UK