Case Study

Alcon

We transitioned Alcon off a difficult approval system into CPQ.

At a Glance

We helped Alcon find the perfect industry-leading technology solution for its unique customer base and CPQ goals.

Services Provided

Change Management | Training

The Challenge

Alcon’s legacy pricing strategies and tools varied by market. Sales teams were using disconnected systems to generate quotes and navigate required reviews and approvals by other stakeholders. The whole process was difficult to track, inefficient, and slow. Quotes also contained many errors that resulted in high risk for compliance.

Alcon Case Study Challenge
Alcon Case Study Challenge

Alcon’s legacy pricing strategies and tools varied by market. Sales teams were using disconnected systems to generate quotes and navigate required reviews and approvals by other stakeholders. The whole process was difficult to track, inefficient, and slow. Quotes also contained many errors that resulted in high risk for compliance.

About Alcon

Alcon is an American global medical company specializing in eye care surgical and consumer products. It is a subsidiary of Novartis. Offices are located around the globe.

Headquarters: Geneva, Switzerland
Industry: Health and Life Sciences
Website: www.alcon.com

The Outcome

Alcon Case Study Outcome

The Alcon Global CPQ program will introduce new, standardized pricing-to-proposal processes and an industry-leading technology solution. These will streamline and simplify the steps to help sales professionals configure and deliver price quotes and, ultimately, contracts for customers. CPQ is part of a larger effort to strengthen and standardize global pricing strategy and capabilities, including workflows, analytics, and reporting.