Among the top challenges marketers at various performance levels face are leveraging customer data from different sources and dealing with insufficient internal resources. Simplus CRM experts have developed a variety of success frameworks to help your organization meet these challenges.
To make sure your company is tackling customer experience with the best approach, we’ve compiled some questions to ask both before and after you make customer experience changes to measure your success.
A configurator is a tool within your CPQ platform that allows you to combine products and services that make up part of the solution for the end customer. Using configurator tools within your CPQ platform can greatly simplify your pricing and quoting efforts.
I’ve outlined these gems to understand how you can leverage them yourself and quickly raise the overall return on your Salesforce investment.
Here at Simplus, we know there are many similarities between music and business. The CEO, or conductor, sets the stage for success and provides the necessary leadership. Department heads, or section leaders, execute on this leadership vision, using the conductor’s notes, or V2MOMs, as a guide.
But before you call up a Salesforce consultant and sob over the phone about the broken dreams and lost opportunities from relying on Word documents and Excel spreadsheets, here’s an important tip: Be prepared. And don’t make any big decisions until you understand these three important points.
Customers are in the driver’s seat and demand modern service channels. Salesforce Service Cloud helps provides an engaging customer experience across modern service channels. But what exactly are these modern channels?
In Salesforce, the athlete is the process, the snow equipment is the tool. In order to make the tool work, you have to put in the necessary steps to ensure that your solutions are answering your basic business needs.
Service Cloud hands you the instruments you need to simultaneously tune into both your customers and your service agents and evoke their resonant words of devotion: “You deliver,” “You got that right,” and “You get me.”