I’ve outlined these gems to understand how you can leverage them yourself and quickly raise the overall return on your Salesforce investment.
Articles & Insights
The latest and greatest in digital transformation thinking
The 3 ties between music and business
Here at Simplus, we know there are many similarities between music and business. The CEO, or conductor, sets the stage for success and provides the necessary leadership. Department heads, or section leaders, execute on this leadership vision, using the conductor’s notes, or V2MOMs, as a guide.
Shopping for Salesforce? Don’t do anything until you’ve read these three things
But before you call up a Salesforce consultant and sob over the phone about the broken dreams and lost opportunities from relying on Word documents and Excel spreadsheets, here’s an important tip: Be prepared. And don’t make any big decisions until you understand these three important points.
Digital strategy for the contact center: be where your customers are
Customers are in the driver’s seat and demand modern service channels. Salesforce Service Cloud helps provides an engaging customer experience across modern service channels. But what exactly are these modern channels?
Process first, tools second: listen to your people, then build
In Salesforce, the athlete is the process, the snow equipment is the tool. In order to make the tool work, you have to put in the necessary steps to ensure that your solutions are answering your basic business needs.
Strike a perfect chord with your customer base
Service Cloud hands you the instruments you need to simultaneously tune into both your customers and your service agents and evoke their resonant words of devotion: “You deliver,” “You got that right,” and “You get me.”
3 big reasons you need to amp up your Sales Cloud game
This year, we’re getting back to the basics and putting a renewed focus on Sales Cloud. Here are three reasons you should too.
Don’t want to be left in the cold? Add Salesforce know-how to your repertoire
Now is the perfect time to boost your résumé with Salesforce know-how, getting an early lead before it becomes an entry-level qualification. Just last year, Salesforce became the seventh most in-demand software skill for new hires, and 300,000 new jobs called for Salesforce skills in 2016 alone.
Like money? CPQ can help you find hidden cash in your office processes
If you are tired of overselling and under delivering on customer promises, here are three ways Salesforce Quote-to-Cash can streamline your office processes and generate some exciting cost savings.