You had me at “hello.” The power of first impressions can’t be overstated. So, welcoming a customer down the path of long-term brand loyalty with a meaningful greeting or a quick and friendly resolution isn’t a term of...
Blog
Industry - Financial Services
What’s new for financial services in the Spring ‘24 release
The market for financial services has had to revolutionize around customer service in the past few years more than ever. Fintech is bringing financial services closer to consumers, with transparent but secure data...
7 banking contact center pain points that are costing you valuable CX
While the financial landscape evolves at warp speed, propelled by AI-supported technological innovations and customer-centric strategies, many banking call centers remain in a vacuum of archaic protocols and...
What you need to know about financial services in 2024
The onslaught of fintech organizations has long been disrupting the financial services space at large, introducing a slew of new business models, technologies, and cultural approaches to the industry. 2024 will be...
Year in review: How 2023’s trends shaped insurance industry growth
If there’s one year-defining buzzword every industry can relate to, it would have to be AI. Artificial intelligence and its fast-approaching feasibility for many businesses took over many conversations and initiatives...
Year in review: How 2023’s trends shaped fintech growth
2023 may go down in history as the year the tide started to change for fintech companies. What was once seen as a breeding ground for various startups with fast growth but uncertain longevity is now a bonafide...
Winter ’24 recap: Features for financial services
It’s been a year of shaky confidence from clients with their financial services organizations. Due to the economic downturn and ever-looming fear of recession, customers are demanding more to secure their assets. And...
Infographic: AI + the Financial Services Industry
‘Twas the night before Dreamforce… Where to find Simplus at DF23
The week of Dreamforce 2023 is finally upon us! Before all the incredible sessions and festivities kick off, here's one more look at all the ways you can find Simplus' presence throughout the streets of San Francisco....