Externally, customers now expect better service from their utility companies. They demand a seamless experience, irrespective of the channel, whether that’s the call centre, online, webchat, IVR, or offline support.
Internally, data integrity has become more critical than ever before, as utility companies have enormous customer bases, which often span across several states. So utility companies are now on a journey to improve their processes and better understand and build trust with their customers to become more than just a source of power or water.
Utilities are using Simplus’ industry experience and Salesforce Cross-Cloud expertise to drive this customer revolution and transform their customer relationships, while also drastically improving productivity.
Creating A New Kind Of
Simplify Pricing, Selling, And Customer Engagement
Reduce Time To Market